Refund policy
We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
To start a return, please contact us at support@yailumina.com with your order details.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
We will offer a replacement or refund at no additional cost.
Non-Returnable Items
We do not accept returns for:
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Items that have been used or damaged after delivery
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Items returned without prior approval
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at support@yailumina.com.
Contact Us
If you have any questions about this policy, please contact us at: